Shipping. Lashmarkets Return/Exchange Policy
Today, eyelash extensions are made all over the country, regardless of the size of the settlement. We are ready to send the purchased goods almost everywhere, using for this purpose any modern possible ways and means.
In order to get free shipping first class, the following must apply:
US customers only, all orders over $100.
First class must be selected upon check-out for US orders and must weight no more than 14 oz’s., otherwise they do not qualify for free shipping. If the promotional free shipping option does not pop up during checkout your order does not qualify.
*Note. Please make sure you have a safe, secure and correct shipping address listed during checkout. Lashmarkets is NOT responsible for any orders stolen, unclaimed or sent to an incorrect shipping address. Any orders confirmed “Delivered” by the USPS will be considered delivered. If your order is stolen or not claimed by you please know that is not the responsibility of Lashmarkets to replace the order. If you need a signature guarantee you can select one during the checkout process, thank you. Our job is to make you happy!
International Customers – Import Duties and Taxes
Dear clients! Please note any import duties or other customs related taxes are nor included in the product or shipping prices. Lashmarkets is NOT responsible for these charges, you as the buyer are responsible. For more info, please contact your country relevant authority to inform yourself about any charges.
We ship all eyelash extensions, application tools and after care products by USPS. All orders ship THE SAME business day for USPS first class economy and USPS Priority methods. USPS Express ship also the same day if purchase is completed by 4 PM EST.
Domestic Shipping Policy
- Economy (First Class) – 4-5 business days
- Priority -2-3 business days
- Express – 1-2 business days (Purchase must be done by 4 PM EST).
SIGNATURE GUARANREE (US ORDERS ONLY)
Selecting the ADD Signature Guarantee option when choosing the Shipping Method in checkout adds by ensuring the driver is required to obtain a signature before delivery can be completed.
If no one is available to sign for the delivery, redelivery can be scheduled by following instructions on the peach- colored slip left at the time delivery is attempted.
In addition, information about the date and time of delivery or attempted delivery is available for packages with signature guarantee. This info is available electronically or by email on request from USPS.
International Shipping Policy
- Priority Mail Express International (3-5 business days)
*International Shipping may be delayed by destination customs department.
For international orders which have tracking numbers starting with LX or LN click here to track online.
Please note that International tracking info does not show up immediately after an order is shipped out, please wait two business days for tracking to show up.
Lashmarkets Return/Exchange Policy
We are committed to your satisfaction as a valued customer of Lashmarkets. Please read carefully instructions below.
Damaged/Defective Products or Incorrect Quantities Delivered
If you receive products that are damaged/defective or have been delivered short of the quantities you ordered, you must inform us within 24 hours of delivery. Products for exchange must be returned to Lashmarkets within 30 days of delivery.
Products Ordered in Error
Have you ordered the wrong product, or simply changed your mind? No problem. Products ordered in error may be returned provided we receive them in unused, perfect condition and within 30 days of delivery. **NO EXCEPTIONS**
For reasons of hygiene due to the nature of eyelash extensions, application tools and after care products, we will not be able to credit you for any opened product.
Shipping Costs for Returns
You will be responsible for the shipping and handling costs of returning the products to us for any reason.
All returned items will be tested upon receipt. Any item found not to be damaged or defective will be returned to you. Your statutory rights are not affected.
Ensure the items returned are adequately packaged. We do not accept responsibility for any products returned that are lost or damaged in transit. It is recommended you use a shipping method that can be tracked. If the above procedure has not been followed correctly we reserve the right not to process the return.
How long will it take to receive a credit for my returned items?
Once received, returns are processed within 7–14 business days. Please allow for 3-5 business days for the refund to appear in your bank account, once the refund is processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
If you wish to return any products please contact customer service at: firstname.lastname@example.org or call us
Please send exchanges and returns to:
P.O. Box 414063
Miami Beach, FL 33141